I improved things as part of a team. How do I claim it?

Name the team result and then your part of it in the same sentence. A reader who has run an operation knows a single person did not halve a lead time alone, and a bullet that admits as much is more credible than one that does not, not less.

Should I include the tools I use for reporting?

Yes, and put them where the work is described rather than in a list. An operations manager who builds their own dashboards is a distinct and well-paid category, and naming the tool inside a bullet about what you measured is how a reader learns you are in it.

Operations CV: Process, Volume and Cost per Unit

Operations roles are bought on evidence that you make a system behave better. That evidence has a standard form, a baseline, a change, a new number, and CVs in this field disproportionately give the middle term only.

Scale is the other half. Running a warehouse of nine people and one of two hundred are different jobs with the same title, and the reader cannot tell them apart unless you say which one you did.

Size the operation

Give the reader the units the work is counted in before you tell them what you did with it: people, sites, orders, SKUs, tickets, budget. Two clauses of scale at the start of a role make every bullet under it legible.

How many people reported to you, directly and in total.
The volume the operation handled per day, week or peak season.
The budget or the cost base you were accountable for.

Quantify the improvement

Pick the three changes you are proudest of and write each as before, after, and over what period. Add the method only if it is searched for: a job ad naming lean or Six Sigma is asking for that exact string.

Time, cost, error rate, availability, safety incidents: pick the one the employer steers by.
Certifications and standards by name: ISO 9001, HACCP, WMS or ERP platforms.
A change that held: an improvement still in place two years later is a different claim from a project.

Common questions

I improved things as part of a team. How do I claim it?: Name the team result and then your part of it in the same sentence. A reader who has run an operation knows a single person did not halve a lead time alone, and a bullet that admits as much is more credible than one that does not, not less.
Should I include the tools I use for reporting?: Yes, and put them where the work is described rather than in a list. An operations manager who builds their own dashboards is a distinct and well-paid category, and naming the tool inside a bullet about what you measured is how a reader learns you are in it.

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Size the operation

Quantify the improvement

Common questions

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